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what to do
Audio Script

Man: Hello, I’m Ken Smith. I’m here for my 2 o’clock appointment.

Woman: Hello, Mr Smith. I’m sorry but Dr Keifer was called to the hospital for an emergency procedure on a crash victim. We had to reschedule all of his appointments today. We were hoping you could come in next week at the same time.

Man: Oh, I see. Well, I’ll have to check my schedule back at the office and see if I’m free.

Woman: That would be great. I’m sorry about this. This usually doen’t happen.

Quiz Answers
Answer key for Question #62, Question #63, Question #64.

Man: Hello, I’m Ken Smith. I’m here for my 2 o’clock appointment.

Woman: Hello, Mr Smith. I’m sorry but Dr. Keifer was called to the hospital for an emergency procedure on a crash victim. We had to reschedule all of his appointments today. We were hoping you could come in next week at the same time.

Man: Oh, I see. Well, I’ll have to check my schedule back at the office and see if I’m free.

Woman: That would be great. I’m sorry about this. This usually doen’t happen.

Words and Phrases

emergency procedure: an operation to deal with damage

As an emergency procedure, the banks stopped lending money during the financial crisis.

crash victim: a person who was hurt in a crash

The took the car crash victim to the hospital

Reschedule: to schedule an appointment for another time.

Because of the game, they had to reschedule the game.

 
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