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Audio Script

Man: Hello, can you help me? I bought this computer under warranty last year, and I am here to have it repaired.

Woman: I'm sorry but we don't handle warranties at this store. You need to mail your computer and warranty, along with a detailed list of the problem, back to the manufacturer.

Man: Oh, that's terrible. I took time off work to come here and get this taken care of.

Woman: I'm sorry, sir, but that's store policy. I suggest you send it from the post office across the street. It should only take a few weeks to be repaired.

Quiz Answers
Answer key for Question #68, Question #69, Question #70.

Man: Hello, can you help me? I bought this computer under warranty last year, and I am here to have it repaired.

Woman: I'm sorry but we don't handle warranties at this store. You need to mail your computer and warranty, along with a detailed list of the problem, back to the manufacturer.

Man: Oh, that's terrible. I took time off work to come here and get this taken care of.

Woman: I'm sorry, sir, but that's store policy. I suggest you send it from the post office across the street. It should only take a few weeks to be repaired.

Words and Phrases

warranty: under protection, guarantee

That computer comes with a one-year warranty.

manufacturer: The company that makes a product.

We sent the television to the manufacturer to be repaired.

store policy: guidelines or rules used by an organization

It is store policy not to give refunds without a receipt.

 
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